Duties and Taxes

The following information acts as a resource for people who are using an Air Express service for the first time, or who have received an air express delivery from DHL/Parcelforce for the first time. We hope you find it useful.

You don't have to be a business person to be an exporter or an importer.

As Internet shopping becomes more popular, what is often not understood is that as soon as you hit the return key to purchase a product from another country, then effectively you become an importer and become liable for duty and VAT payments.

Customs Advice for Internet Shoppers

It's not always about the purchasing!

If someone sends you a gift from abroad that is over £40 in value, you will also be obliged to pay the duty and VAT unless the person who sent it has agreed to pay it themselves. Likewise, if you are the person sending you need to remember that if you don't take the time to include the proper invoices then your shipment could be held in customs or the person you are sending to may be charged too much duty and VAT.

If you are sending goods out of the European Union (EU) you will need to prepare a Prepare a Customs Invoice and if you are receiving a shipment you need to know that there could be duties on top that may be billed after the shipment has been delivered.

If you are sending a commercial shipment with a commercial value, please refer to:

Commercial Invoice Template
(type MS Word document size 56.5kb)

Commercial Invoice Sample
(type MS Word document size 52.4kb)

If you are sending a non-commercial shipment for a non-business purpose, for example, a personal gift, sample or faulty part, please refer to:

Pro-forma Invoice (Non commercial shipments)Template
(type MS Word document size 56.5kb)

Pro-forma Invoice (Non commercial shipments)Sample
(type MS Word document size 52.4kb)

Questions or you need further support? contact Customer Service