Surcharges

It is very important that you accurately declare the weight and dimensions of each parcel in your consignment. Every parcel is scanned and weighed by the appropriate carrier. If you under declare then you will be surcharged. The surcharge amount varies depending on the carrier and service selected.

For DHL services the following surcharges are passed to Caterham Worldwide Logistics Ltd. These will be passed onto the sender and the sender is responsible for paying all charges.

Length
If maximum length of length is between 1.5m - 1.84m = £15
If maximum length of parcel is between 1.8m - 2.6M = £50
If maximum length of parcel is greater than 2.6m = £50

Volume
If volume of parcel is between 0.23m3 - 0.28m3 = £15
If volume of parcel is between 0.28m3 - 0.34m3 = £50
If volume of parcel is greater than 0.34m3 = £100

Weight
If weight of parcel is between 31.5Kg - 50Kg = £50
If weight of parcel is greater than 50Kg = £100

For Parcelforce services the following surcharges are passed to Caterham Worldwide Logistics Ltd. These will be passed onto the sender and the sender is responsible for paying all charges.

For all other services Parcel for you will pass on the difference between the price paid and the correct price based on the actual weight and dimensions. In addition a £10 administration fee will be charged.

Please ensure you are in at the collection time that you request. A surcharge of up to 100% of the original charge may be applied if you are out when the driver attempts to collect.

On some services there will be a surcharge if a redelivery is necessary.

Some areas will be subject to a remote area surcharge. This will be calculated in the quoting system at the time of booking.

The automated system books and charges for the delivery. If the consignment(s) has to be returned then the return charge is chargeable. This will be the best available price available on our site.

You are responsible for all taxes, customs, duties, import charges, etc.

We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct.

Surcharges must be paid within 7 days of receipt of our invoice.