TERMS

Terms and Conditions

As a user of this web site you acknowledge that you are bound to our terms and conditions below.

Obligation to our customers

Caterham Worldwide Logistics Ltd will arrange collection and delivery of the parcels via a third party service with a major carrier.

The carrier has the right to refuse a consignment for a given reason such as insufficient packaging or the consignment being too large.

In addition Caterham Worldwide Logistics Ltd has the right to refuse any order/user from our system.

All queries/claims must be directed through WP Express Ltd who will then contact the relevant carrier on the sender’s behalf.

If the carrier is contacted directly, Caterham Worldwide Logistics Ltd may not be able to assist you with your query at a later date.

If your collection fails you must contact WP Express Ltd and request an alternative collection time which will be booked as soon as possible or at another convenient time.

Caterham Worldwide Logistics Ltd can only delivery to a full street address.
We cannot deliver to a PO Box. If a consignment is collected and returned for this reason, no refund will be given.

Tracking is available through our Web site online. Hard copy Proof Of Delivery will be charged at £3.00 per item.

Prohibited Items & Items with limited liability

Please check our Prohibited Items list. If any one of the following items in this list is collected by a driver you are then liable to be surcharged and your parcel returned. No refund of postage will be made and compensation claims will be void.

Collection & Delivery

Caterham Worldwide Logistics Ltd can only delivery to a full street address. We cannot deliver to a PO Box. If a consignment is collected and returned for this reason, no refund will be given.

Collections & Deliveries are made on Working days only. Saturday deliveries are optional at an extra cost, this option is available during booking.

Please ensure you are in at the collection time that you request. A surcharge of up to £5.00 may be applied if you are out when the driver attempts to collect.

Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.

Transit times must be checked for the service ordered. On some services there will be a surcharge if a re delivery is necessary.

In the event the recipient is not at the delivery address when the driver delivers they will either leave with a neighbour or return the parcel to the depot. Some of the carriers we use may leave a calling card advising of the action that has been taken, but this is not guaranteed.

Third Party Collections / Three Way Collections / Freight Forward Collections, this is where the customer is arranging a collection from a remote address.  It is the customers responsibility to ensure there is somebody at the remote collection address to hand the goods to the driver. The customer will incur a £5.00 surcharge if an attempted collection is made from a third party address. Track & Trace will not work until the package has been collected, therefore it is the customers responsibility to keep informed by the person at the collection address when the parcel has been collected.

Customs Clearance

You are pre paying for the postage charges of your consignment/s only. Caterham Worldwide Logistics Ltd has no control over any customs queries or charges that may arise. Customs charges must be paid in addition by the sender or receiver before delivery is made. Caterham Worldwide Logistics Ltd reserve the right to pass these charges directly onto the person that placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on.

Surcharges

By entering the weight of your consignment/s you are pre paying for the postage. If the consignment /s is heavier then the additional weight will be charged to the card or Pay pal account that the order was placed on together with an administration charge of £10 + VAT. Additional charges will be confirmed in writing.

By entering the dimensions of your consignment/s you are pre paying for the postage. If the consignment /s is larger then the additional size will be charged at £50 to the Pay pal account that the order was placed on together with an administration charge of £10. Additional charges will be confirmed in writing.

Please ensure you are in at the collection time that you request. A surcharge of 100% of the cost may be applied if you are out when the driver tries to collect.

Transit times must be checked for the service ordered. On some services there will be a surcharge if a redelivery is necessary.

You are pre paying for the postage charges. Any Customs charges will be passed on in addition should they arise. Click here to see a full list of delivery surcharges.

We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct.

Delay / Damage / Loss

Any item that is listed in our prohibited items, will be exempt from any claim against delay, damage and loss.
Please check our Prohibited items list.

Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.

Your consignment/s must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item. Please click here to see our recommended guidelines.

Any item travelling through our services must be able to withstand a short drop, fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines.

If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product

In the event of damage all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept the claim will be rejected.

The recipient must sign 'UNCHECKED' for all parcels that he/she is unable to check when the driver delivers.

If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage will be refused. It is the senders responsibility to inform the recipient of these terms and conditions.

All claims must be brought to us via email to sales@parcelforyou.co.uk within 14 days of receipt. Please state your tracking number and a detailed description of the claim/complaint. Allow 2 working days for us to review all details of the claim before we contact you.


Liability & Claims

Each service comes with a limited amount of Transit cover. If you require cover on the full amount then you must cover the full value of the shipment as the additional cover replaces the inclusive liability cover.

In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.

If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before ordering.

If the item is not correctly labelled, the claim will be rejected.

Please check our Prohibited Items list to see if you are able to make a claim.

Any item that is listed in our Prohibited Items section will be exempt from our liability cover.

All claims must be brought to us via email to sales@parcelforyou.co.uk within 10 days of receipt. Please state your order/tracking number and a detailed description of the claim/complaint. Allow 7 working days for us to review all details of the claim before we contact you.

Complaints

We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact the Managing Director.

Liability

The person placing the order is responsible for the information provided. Caterham Worldwide Logistics Ltd will not be held responsible for wrong information that is entered and no refunds will be given in this instance.

Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with Caterham Worldwide Logistics Ltd.

Loss or damage under the following conditions will not be covered:

Act of God
Consequences of war
Insufficient packaging / Incorrect labelling
Prohibited contents

Caterham Worldwide Logistics Ltd will deal with the person who placed the order only.

Liability is limited to the cost of sending the item only and to the Insured value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.

Sever ability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law

These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected.